PKM Summit – Harold Jarche

I just presented at the first annual European PKM Summit, with a formal presentation yesterday and a casual chat today. Next year’s summit is scheduled for 14/15 March 2025. Some of what I covered is posted at 20 years of PKM. I mentioned several projects and resources which are available on this site.

What Domino’s Pizza learned about implementing PKM practices — Solo change agents set you free

Changing the corporate university at Cigna 2010/2011 — working smarter case study

Reforming the government of Finland’s operating practices particularly moving toward a more collaborative culture — toward distributed governance

How can an organization like Cooperative Extension at UNL adapt to the network era? — networked knowing

How do you improve collaboration, knowledge-sharing, and sensemaking in a globally distributed company [Citi] with over 200,000 employees? — working smarter 2020

The continuous changing nature of professional development to keep up with new demands for knowledge workers — PKM Workshop

There were many questions on how PKM connects with organizational knowledge sharing. I explained that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why. Decisions, and why they were made, are shared. New processes and methods are co-developed to create emergent practices. This method of work has to be supported by management by enabling — innovative and contextual methods, the self-selection of the most appropriate tools and work conditions, and willing cooperation between workers. More at  — adding value with teams.

We also discussed communities of practice and I mentioned how our coffee club, consisting of about 50 people from several continents, was focused on workplace learning and was a safe place to test out new ideas and make new connections, one of which resulted in a new business — Asynco.

Some knowledge is easy to codify, but most of our important knowledge is not. Explicit knowledge is easier to codify and more suitable for enterprise-wide initiatives, while implicit knowledge requires personal interpretation and engagement to make sense of it. The organization can help this knowledge to flow. Three related knowledge management (KM) processes are required — PKM, Team KM, and Org KM.

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